Privacy Policy

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

• Name, email address, phone number, business name, and other contact details submitted through forms, chat, or calls
• Information shared during discovery calls, consultations, or onboarding
• Payment and billing information (processed securely through our third-party payment processor)

B. Information Collected Through Our AI Voice Agent (Ava)

• When you call or interact with Ava, calls may be recorded, transcribed, and processed using AI technology for purposes such as scheduling, answering questions, and routing your inquiry to the appropriate team member
• Call recordings and transcripts may be stored and reviewed to improve service quality, train our systems, and maintain accurate records of your inquiry

C. Automatically Collected Information

• IP address, browser type, device information, and general location
• Website usage data collected through cookies, analytics tools, and similar tracking technologies
• Pages visited, time spent on site, and referral source

D. Information from Third-Party Platforms

• Data processed through the business tools and software we use to operate our services
• Information from integrated scheduling, email, or SMS communications

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services
• Schedule and manage consultations or discovery calls
• Operate and improve our AI voice agent and automation systems
• Send marketing communications, updates, or promotional offers (you may opt out at any time)
• Process payments and manage client accounts
• Analyze website and service performance
• Comply with legal obligations and protect against fraud or misuse

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who support our operations, including our payment processor and other software tools, solely to help deliver our services
• Legal authorities if required by law, subpoena, or to protect our rights, property, or safety
• Business transfers, in the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction

Third-party service providers are only permitted to use your information to perform services on our behalf and are required to maintain the confidentiality of your data.

4. Call Recording and AI Processing Disclosure

Calls to or from KDEK Fortis Group, including interactions with our AI voice agent Ava, may be recorded and transcribed. By engaging in a call with us, you consent to this recording and to the processing of that data by AI systems for the purposes described in this policy. If you do not wish to have your call recorded, please let us know at the start of the call or contact us using the information below to discuss alternative ways to reach us.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control or disable cookies through your browser settings, though this may affect certain website functionality.

6. Data Retention

We retain personal information, including call recordings and transcripts, for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

KDEK Fortis Group

Email: sanjar@kdekfortisgroup.com